Privacy Policy

Privacy Policy

Introduction

Welcome to https://water-damage-repair-norfolk-va.ecojohns.com (hereafter referred to as “Water Damage Repair Norfolk VA,” “we,” or “us”). We are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy details our practices regarding the collection, storage, and handling of personal data in accordance with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA) and California’s Consumer Financial Protection Act (CFPA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales Practice Act (UCPA)
  • Connecticut’s ConnectICUT Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This privacy policy applies to all aspects of our online presence, including our website, mobile applications, services, and products offered under the Water Damage Repair Norfolk VA brand. It is important to note that this policy does not extend to third-party websites, applications, or services accessed through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy outlines our practices when users:

  1. Utilize our applications and services as authorized users.
  2. Visit our websites linked to this Privacy Policy.
  3. Communicate with us via newsletters, emails, phone calls, or text messages/SMS.

Personal Data Collection

We collect various categories of personal data, including but not limited to:

  • Account Information: Details related to your user account creation and management, such as username, email address, and password.
  • Payment Information: Data needed for processing transactions, including cardholder name, credit card number, expiration date, and security codes.
  • Financial Information: Records of financial transactions, banking details, and billing addresses.
  • Purchase Information: Details about products or services purchased, including quantities, dates, and transaction amounts.
  • Mobile Device Identifiers: Unique identifiers from your mobile device for analytics and service improvement.
  • Location Data: Geographic location information provided by your device when using our location-based services.
  • Feedback: Comments, reviews, and responses you share with us to enhance our products and services.
  • Social Media Information: Data obtained from social media platforms when you interact with our content or use our sharing features.
  • Product Information: Details about the products you browse, view, or purchase on our sites.

We collect this data through direct user input, interaction with our systems, and automated technologies, such as cookies and web beacons. Additionally, we may receive personal data from third parties who assist us in providing services, subject to their respective privacy policies.

Cookies

We employ cookies to enhance your experience on our websites and for analytical purposes. Cookies are small text files stored on your browser that serve various functions:

  • Strictly Necessary: These ensure the basic functionality of our website and services, such as remembering your login details.
  • Preference: Used to remember user preferences and settings, enhancing your overall experience.
  • Analytics: Help us understand how users interact with our websites, providing insights for improvement.

Users can manage their cookie preferences through our Cookie Manager, allowing control over non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations. Once the retention period expires or when the purpose is achieved, we delete or anonymize the data securely.

Security Measures

We have implemented robust organizational and technical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of data during transmission and at rest.
  • Secure third-party processing partners who adhere to strict privacy standards.
  • Regular security audits and vulnerability assessments.

Children’s Privacy

We do not intentionally collect personal information from children under the age of 18. If you are a parent or guardian and believe we have collected data from your child, please contact us using the information provided below, and we will take steps to delete that information.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access to your data and its processing details.
  • Request rectification or erasure of inaccurate or incomplete data.
  • Restriction or object to the processing of your data in specific circumstances.
  • Data portability, allowing you to transfer your data to another controller.
  • The right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
  • File appeals or complaints with relevant supervisory authorities and seek non-discriminatory treatment.

To exercise these rights, please contact our Data Privacy Team using the details provided below. We will respond to your requests in accordance with applicable laws.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes made will be reflected on this page, and we encourage you to review it periodically for the latest information.

Contact Information

For any inquiries, unsubscribe requests, or questions regarding data privacy, please contact us:

We value your trust in our commitment to privacy and data protection.